Our customer services team will be available as normal (Open 8am - 9pm, 7 days a week) over the holiday period, including Christmas Day, Boxing Day and New Year’s Day.
Contact our team on:
020 7209 7533
Or email us on:
Payments made to your Pockit account via debit card or with cash at PayPoint will be unaffected during the following times. Full details of bank transfers (BACS) are listed below.
Thursday 24th December 2015
Load by BACS after 12:00pm, funds will be loaded on to your Pockit card on the 29th Dec. Before 12:00pm funds will be loaded as usual.
Friday 25th / Saturday 26th / Sunday 27th / Monday 28th December 2015
Load by BACS on these dates and the funds will be loaded on to your Pockit card on the 29th Dec.
Tuesday 29th / Wednesday 30th / Thursday 31st December 2015
Load by BACS on these dates and your funds will be loaded to your Pockit card as usual.
Friday 1st January 2015
Load by BACS and funds will be loaded on to your Pockit card on the 4th Jan.
(Please remember to insert your customer reference number when loading by BACS to ensure no further delay to your load)
Victoria Smith-Marketing Team-http://cdn.pockit.com/images/victoria_headshot.png